Product Warranty & Guarantee

What's covered?

Key Digital warrants to purchasers of its products from Authorized Key Digital Resellers that its products are free from defects in the craftsmanship and build quality under normal use of the intended application and installation conditions.

How will Key Digital handle warranty claims?

At its discretion, Key Digital Systems, Inc. will either repair the defective product or replace the product with an item of equal or greater specifications that restores the functionality of the system.

When does Coverage Begin?

Key Digital's Limited Warranty goes into effect as of March 1st, 2017 and applies only to all new product models that are sold on or after March 1st, 2017. Key Digital's Limited Warranty begins on the date of purchase as listed on the sales or delivery receipt from your Authorized Key Digital Reseller.

How long is the coverage?

Key Digital's Limited 3 Year Warranty will remain in effect for three (3) years. The warranty for all custom build and special order products will remain in effect for one (1) year from the date of sale.

What are the Exclusions and Limitations of Key Digital's Limited Product Warranty?

Key Digital's is not responsible for products purchased from unauthorized sources of distribution such as end user websites, auction websites, unauthorized dealers, and unauthorized websites. Purchases made from an unauthorized source make this warranty null and void.  Any damage resulting in the removal of the product in question is the sole responsibility of the person or company that removes it. Any damage due to the misuse, improper installation, modification or improper packing or shipping, power surges or acts of nature will result in void of warranty. All end user returns must be submitted to the original reseller they were acquired from. Integrators will need to obtain an RMA # from a Key Digital Technical Support Representative. Unless otherwise specified by the Key Digital Technical Support Representative all repairs and exchanges will be handled between Key Digital and Integrator directly and not through the distribution source the products were acquired through after 90 days from the original purchase date. Power supplies, batteries, cables, or any other accessories used with the item in question are also excluded under this warranty. The maximum liability of this warranty will not exceed the MSRP pricing set by Key Digital at the time of the purchase. This warranty is voided if the serial number labeling has been tampered with, removed or modified.

What else do I need to know? Key Digital's Limited Warranty guarantees that its products will work as they were designed and engineered for their intended function during the time of their production. Unless otherwise specified, Key Digital will not be responsible for any Taxes, Duties, VAT’s or shipping charges on all warranty claims. This warranty does not guarantee that Key Digital's products or the technology used within its products will not become obsolete and incompatible with future technologies. Key Digital will not provide warranty coverage for obsolete products, discontinued products, technology changes as well as any act of G-D incidents. To the maximum extent permitted by law, this limited product warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied.

To the maximum extent permitted by law, Key Digital specifically disclaims all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If Key Digital cannot lawfully disclaim or exclude implied warranties under applicable law, then all implied warranties covering its products including warranties of merchantability and fitness for a particular purpose, shall provide to its products under applicable law. If any product to which this limited warranty applies is a "Consumer Product" under the Magnuson-Moss Warranty Act (15 U.S.C.A. §2301, ET SEQ.) or other applicable law, the foregoing disclaimer of implied warranties shall not apply, and all implied warranties on its products, including warranties of merchantability and fitness for the particular purpose, shall apply as provided under applicable law.